SHIPPING AND RETURNS
SHIPPING
YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION WHEN YOU PLACE YOUR ORDER.
PRE-ORDER ITEMS WILL BE SHIPPED AT A LATER . ALTHOUGH WE TRY OUR BEST TO DELIVER YOUR ITEMS DURING THE ESTIMATED TIMEFRAME, DELIVERY DATES ARE NOT GUARANTEED DUE TO HIGH DEMAND. CHRISTOS WILL EMAIL YOU WITH UPDATES AND TRACKING INFORMATION ONCE YOUR ITEMS HAVE SHIPPED. IN AN EVENT THAT A PRODUCT IS OUT OF STOCK, YOU WILL BE CONTACTED BY OUR CUSTOMER SERVICE TEAM.
CHRISTOS IS NOT RESPONSIBLE FOR ITEMS LOST OR STOLEN IN TRANSIT. CHRISTOS IS NOT RESPONSIBLE FOR LOST/STOLEN PACKAGES THAT ARE DELIVERED TO REQUESTED DESTINATION. ALL RISKS ASSOCIATED ARE ASSUMED BY THE COURIER.
DOMESTIC ORDERS OVER $200 BEFORE TAXES & SHIPPING RECEIVE FREE SHIPPING.
COVID-19 SHIPPING
DUE TO THE CURRENT STATE, THERE MAY BE DELAYS ON SHIPMENTS. PLEASE CONTACT US IF YOU HAVE ANY QUESTIONS REGARDING SHIPPING TIMEFRAMES. WE DO HAVE PRODUCTS IN STOCK BUT OTHERS MAY BE BACK ORDERED DUE TO PRODUCTION CURRENTLY AT 50%.
CUSTOM SIZING
CHRISTOS PROVIDES CUSTOM SIZING FOR ADDITIONAL $50.00
SEASONAL SALE
DURING OUR SEASONAL SALE CYCLE & EXCLUSIVE COUPON CODES ANY ITEMS PURCHASED ARE ELIGIBLE FOR STORE CREDIT ONLY.
OPENED BOX/DAMAGED
IF YOUR PACKAGE IS DAMAGED OR OPENED, PLEASE TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE ITEMS INSIDE. PLEASE SUBMIT A CLAIM WITH THE COURIER USED TO SHIP YOUR ORDER & INFORM CHRISTOS NEW YORK VIA EMAIL.
INTERNATIONAL ORDERS
CHRISTOS SHIPS TO INTERNATIONAL COUNTRIES, PLEASE EMAIL US IF YOU’RE UNSURE ABOUT YOUR COUNTRY. CUSTOMER IS RESPONSIBLE FOR ALL CUSTOM DUTIES TAXES & FEES.
ORDERS OVER $300 BEFORE TAXES AND SHIPPING RECEIVE FREE SHIPPING
RETURNS AND EXCHANGES
ALL SALES ARE FINAL FOR SALE ITEMS (EXCHANGE OR STORE CREDIT IS ALLOWED)
BLACK FRIDAY & CYBER MONDAY ORDERS (COUPONS USED) ARE ONLY VALID FOR STORE CREDIT.
CHRISTOS ALLOWS RETURNS & EXCHANGES UP TO 14 DAYS OF THE ORDER DELIVERY DATE (ONLY FULL PRICED ITEMS). ALL RETURNED ITEMS MUST BE UNWORN, UNDAMAGED, AND UNWASHED WITH ALL ORIGINAL TAGS ATTACHED. ORIGINAL INVOICE MUST BE PROVIDED WITH ANY RETURN. EXCHANGE SHIPPING WILL BE PAID BY THE CUSTOMER. RETURN SHIPPING WILL BE PAID BY CUSTOMER. ONLY ONE EXCHANGE SHIPMENT PER ORDER. IF YOU WOULD LIKE A RETURN LABEL FROM CHRISTOS WE CAN SUPPLY THAT FOR YOU BUT PLEASE NOTE THAT THE AMOUNT WE BE DEDUCTED FOR ANY RETURNED/REFUNDED ORDERS.
A REFUND WILL BE ISSUED WITHIN 10-14 BUSINESS DAYS UPON THE ARRIVAL AND INSPECTION OF YOUR RETURN. IF CHRISTOS DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU. NOTE THAT A 30% RESTOCKING FEE WILL BE APPLIED FOR RETURNED ORDERS. (NO RESTOCKING FEE FOR EXCHANGES)
AFFIRM & AFTERPAY ORDERS
IF YOU DECIDE TO USE AFFIRM OR AFTERPAY FOR MONTHLY PAYMENTS YOU WILL NOT QUALIFY FOR A REFUND. ONLY STORE CREDIT WILL BE PROVIDED OR EXCHANGE.
ABANDONED PACKAGE
IF YOUR PACKAGE IS RETURNED TO CHRISTOS NEW YORK, WE WILL SEND OUT A FOLLOW UP EMAIL AND WILL ONLY HOLD YOUR PACKAGE FOR 30 DAYS BEFORE IT IS MARKED AS ABANDONED. AFTER 30 DAYS, AN ABANDONED PACKAGE WILL FORFEIT THE RIGHT TO AN EXCHANGE OR REFUND.
CANCELLATION
CHRISTOS DOES NOT OFFER REFUNDS FOR CHANGE OF MIND, AS MOST GARMENTS GO INTO PRODUCTION AT THE TIME OF ORDER. IF YOU'RE UNSURE ON THE STOCK WE CARRY FEEL FREE TO CALL US. IN AN EVENT THAT WE ALLOW A REFUND FOR A CANCELED ORDER, PLEASE NOTE THAT THERE WILL BE A 30% CANCELLATION FEE.
TO RETURN AN ITEM, OR IF YOU HAVE ANY QUESTIONS ON SHIPPING STATUS, PLEASE CONTACT CUSTOMER SERVICE AT INFO@CHRISTOSNEWYORK.COM
FEEL FREE TO CONTACT US PRIOR TO PURCHASE IF YOU HAVE ANY QUESTIONS REGARDING AN ITEM SIZING OR IF YOU WOULD LIKE ADDITIONAL PICTURES. WE ARE MORE THAN HAPPY TO COMMUNICATE WITH CUSTOMERS.